HP'S CHEAP-INK INKJET 


One Of the most interesting products here at the TechXNY show–to me, at least–is almost intentionally unglamorous. Hewlett-Packard's Business Inkjet 1200 series is a line of color inkjet printers designed specifically for color printing at work. That means that they're meant primarily for practical stuff like Microsoft Office documents rather than flashy photos and other fun projects. 

But the 1200 line, which starts at $200, is meant to address something I hear a lot of folks squawk about: the expense and hassle of using typical inkjet printers. Most models, including other HP ones, put all the ink colors and a printhead inside one cartridge. Which means that you replace the whole shebang the moment one ink color runs dry–simple, but not very efficient. 

By contrast, the 1200 printers use four separate color ink tanks ($34 apiece) and a standalone printhead. So you use up every usable drop of each ink color before you need to swap in a new tank, and you only replace the printhead when it's really worn out. 

Each of the ink tanks is unusually large for a desktop printer, too–HP says you'll get around 1750 prints before you need to go through the bother of replaing a tank. That's a lot more than with the itty-bitty cartridges used by typical inkjets. 

All of this adds up to what HP says is its lowest cost-per-page color printer, at around 8.5 cents a print. I didn't see enough output to judge its print quality; chances are that it doesn't do photos and other elaborate art quite as well as models that use more colors. But I bet there are a lot of folks printing business documents who'd like the idea of a respectable-quality desktop printer that's cheap and simple to run. (Of course, HP has targeted certain inkjets at business users for years without huge success as far as I can tell, but past models have cost a lot more than $200.) 

One other note: A $349 version of the printer includes built-in Wi-Fi networking.







* Post was edited: 2004-10-08 16:54:00

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HP May Face New Competition In Printer Supplies Market
 

 

PALO ALTO, Calif- Hewlett-Packard Co.'s printing supplies business has a Midas touch. More than 50% of the company's profits come from this lowly business supplying ink cartridges, paper and toner to its inkjet and laser printers. Gross margins can run a Comfortable 60%.

Starting next year, competitors may finally grab some gold for themselves. A handful of H-P's early ink-jet patents will expire beginning in 2004 and with them a legal stoplight that keeps vendors from bringing low-priced compatible cartridges to the U.S. and Western markets.

"These guys will find a way to get into the revenue stream," says Stewart Krentzman, chief executive of Oki Data Corp.'s Americas operations. "There is a lot of speculation as to where this will go."

Few expect an instant flood of cheap H-P compatibles. Technology has advanced a lot since these patents were filed and more recent advances may make their manufacturing secrets obsolete. But for a first time, the crack of an opportunity has appeared.

"I think people will take a run at it," says Pradeep Jotwani, senior vice president and head of H-P's supplies division. But their success is in doubt, and the impact on the company will be "trivial," he says.

H-P has 7,000 printing patents, 3,000 of which cover inkjet supplies. The company also spends $1 billion each year on inkjet research and development.

"Some of the old protection goes away," Jotwani acknowledges of the patents. " In our judgment, it is more than offset by new patents."

Indeed, H-P's intellectual property has been what has always stymied outsiders. The company manufactures each ink cartridge with a patent-protected printer head. Several Taiwanese companies have duplicated older H-P cartridges and sold them in places where the patents aren't enforced, such as China, Brazil and Africa.

But competitors have been unable to establish themselves in the U.S. market. When they tried, H-P quickly chased them into court, as it did with Taiwanese manufacturer Microjet Technology Co. in 2001.

Yet the expiring patents clearly protect some significant breakthroughs. One January 1987 patent describes the manufacturing technique for laying down tiny wiring on a printer head, where the bond has to be strong enough to survive repeated drenchings of corrosive hot ink.

"Nobody had done anything like it," says inventor and former H-P engineer Gary Hanson, who points out the technique still is used today.

Older Cartridges Targeted

Industry observers say the first cartridges to lose patent protection include the 51626A, 51629A and 51641A, older products for which there are still significant sales volumes. The high-volume 51645A and C6578d cartridges aren't expected to be under assault as they are protected by newer patents.

H-P officials disagree and argue that cartridges such as the 51626A can't be safely duplicated with just the expiring patents. The 51626A was changed in the early 1990s to handle larger print loads and to incorporate modern materials.

More so, H-P officials say the company has stood up to competition in the past from refillers, who collect empty cartridges, refurbish them, fill them with ink and sell them inexpensively. Refilled cartridges have taken only about 14% of the total inkjet market.

However, the appearance of compatibles could lead to a behavioral change among H-P customers, who have obediently returned to their stores, year after year, to buy H-P branded ink cartridges. If consumers begin to see compatible cartridges selling at discount, they may start to expect lower prices, even on newer models.

The incipient competition comes at an inopportune time for the Silicon Valley giant, which last year combined with Compaq Computer Corp. H-P relies on profits from its printing division to balance out losses in its personal computer and server businesses. In the recent third quarter, the company's imagining and printing group brought in $739 million, or 79%, of $931 million in reported earnings from operations.

This success makes the company an attractive target. In June, H-P sold its 200 millionth inkjet and claimed a 44% market share of the inkjet printer market, well in front of Seiko Epson Corp. with 19.8% and Canon Inc. (NYSE: color=#0000ff CAJ – color=#0000ffNews) with 17.1%, according to second-quarter analysis from Gartner Group. Its laser jet market share is 51%.

In the three following months, H-P's supplies sales were up 16% while the printing division as a whole grew 10%. Sales of paper, toner and ink cartridges in the entire $82 billion supplies market will only be up 4.7% this year, says Jim Forrest, an analyst at Lyra Research and managing editor of its Hard Copy Supplies Journal.

The opportunity is interesting businessmen such as Alfred Wirch, managing director of 3T Supplies AG in Europe. He says his firm formed a company in the U.S., the Swiss American Ink Jet Company, to handle distribution of compatible cartridges.

Lawyers are looking into the timing of the first shipments, Wirch said in an e-mail. Another company looking at the opportunity is Future Graphics LLC. Luke Goldberg, vice president of sales, says the company will conduct a patent search to determine what cartridges can safely be sold in the U.S.

Once completed, if the compatible cartridges available are of good quality, " then sure" the company will compete, Goldberg says. "We'll be watching closely to see how the market evolves."

But some industry insiders offer a warning to newcomers. H-P's broad patent portfolio makes entering the business a risk.

"The fact that (H-P's) original patents are going to expire, I'm not sure that is going to be a big issue," says J. Bruce McCubbrey, a patent attorney at Manatt, Phelps & Phillips LLP in Palo Alto. "You don't know how a jury will respond when they see a (newer) patent waved at them."

McCubbery helped defend Nu-Kote Holding Inc. when H-P sued it in 1994 alleging patent infringement. The company claimed Nu-Kote's replacement cartridges violated 14 of its patents. Most of the patent violations were thrown out. But a jury found infringement against three and Nu-Kote lost.

A large patent portfolio is intimidating, concedes Edward O'Connor, an attorney with Stradline Yocca Carlson & Rauth. With the cost of a patent litigation running from $1.1 million to $3 million, "a lot of people don't want to take a chance on it," he says. Even if they think they will win, "It terrifies them."

The compatible market could nevertheless present H-P with a challenge. Earlier this year, Dell Computer Corp.  went after H-P's hardware business by selling branded printers from Lexmark International Inc. . "We are in this for the long haul," says Dell Senior Manager Phil Ventimiglia.

Come next year, some ambitious cartridge vendors might make this claim as well.







* Post was edited: 2004-09-27 14:55:00

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Ruthless Fiorina wields axe after results gloom

Despite reporting A revenue rise of nine per cent, Hewlett-Packard (HP) has said its Q3 results were tainted by “unacceptable execution” in its enterprise servers and storage division. 

CEO Carly Fiorina announced that “immediate management changes” would be made in order to boost the performance of the unit. 

Reporting preliminary Q3 results, the firm posted net earnings of $586 million, or EPS of $0.19, compared to $297 million, or EPS of $0.10, a year earlier. Revenue am-ounted to $18.9 billion. 

While HP’s core imaging and printing unit hit record Q3 revenue of $5.6 billion, shipping almost 10 million printers, its enterprise servers and storage unit saw revenue dip five per cent to $3.4 billion. 

HP’s problems in Q3 were further highlighted by rival Dell posting a 29 per cent rise in net income in Q2. 

The firm posted income of $799 million, or EPS of $0.31, compared with $621 million, or EPS of $0.24, a year earlier. Revenue rose to $11.71 billion from $9.78 billion a year earlier. 

Dell’s results, which outshone rival HP’s Q3, were boosted by strong sales of printers and servers, and a robust performance in its overseas markets.





* Post was edited: 2004-09-16 10:18:00

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HP files lawsuit against reseller, end-user in grey matter case

Hewlett-Packard Has filed a lawsuit against Murfeesboro-Tenn.-based Capital City Computer and Kentucky-based beverage wholesaler P&E Distributing in what it charges was an elaborate scam to sell cheaper equipment.

HP has filed the suit against Capital City and its president Martin Meeks, as well as P&E Distributing and its president, David Walker, charging that Capital got more than $8.6 million (U.S.) in pricing discounts on hardware that was supposed to go to P&E, but was later sold elsewhere.

"In a special pricing situation, it's specified who the end-user customer is going to be in order to get that price," said HP spokesperson Glenn Rossman. "We're giving them a special deal with the arrangement that it's what's needed to win a specific end-user, and in this case, we had a clear violation."

HP, in fact, severed its dealings with Capital City after it discovered the initial $2.9 million (U.S.) deal was fraudulent in 2001. It was not until after HP merged with Compaq that the company learned Capital City had gone on to allegedly repeat the same pattern with Compaq after HP had de- authorized it, this time to the tune of $5.7 million (U.S.). At that point, in May 2002, it severed all relations with Capital City, and began its investigation, according to Rossman.

Rossman stressed that HP was not in a hurry to go to court, but said that filing the lawsuit became necessary when it could not get further information from Capital City or P&E. "It took quite some time, because this was a full and complete investigation of two large transactions that ended up in a complex fraud scheme," he said.

Rossman said that some of the gear that had been earmarked for P&E ended up overseas. The company has had a special group for investigating grey market activities since 1999, and in that time, Rossman said the company has seen an increase in the number of resellers de-authorized as a result of abuses of special pricing deals. But he would not comment on whether the activity itself was on the increase, or if the company is simply investigating a higher percentage of the cases that are out there.

"There are more variations [on special-pricing fraud] than you can imagine," he said.

Still, most cases end out of court with de- authorization of the reseller and some sort of financial compensation for the money lost on the special pricing. "We're not looking to jump into the courts," Rossman said. "We try to resolve these things without taking it to that extent."

The only publicly listed phone number for Capital City Computer has been disconnected, and Rossman said he was unsure if the company is still in business. HP was not sure when the case, filed in a Tennessee federal court, would go to trial.

 







* Post was edited: 2004-09-07 10:58:00

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HP Financial SErvices Launches 'Jumpstart Success' Program

HP announced a new financing program enabling companies to obtain the HP solutions they need now while taking advantage of low lease rates or deferring all payments until January 2005 at no additional cost.

Available through HP Financial Services, the financing arm of HP, the "Jumpstart Success" offer applies to all HP products and professional services – including PCs, servers, storage devices and network and systems management software.

With this special offer, HP helps customers in North America get a jumpstart on their competitors. Rather than delaying purchases until next year's information technology (IT) budget, customers are able to acquire the HP products and services they need now to synchronize business processes and IT to capitalize on change. The program also allows customers to better manage their cash flow and maintain cash reserves.

"HP's Jumpstart Success program is a powerful enabler for those companies that seek to become more agile enterprises not only technologically but also financially," said Irv Rothman, president and chief executive officer, HP Financial Services. "Our innovative IT leasing and financing options provide companies a quick and cost-effective way to adapt and upgrade to the latest information technology needed to achieve a competitive edge."

* Post was edited: 2004-09-06 10:50:00

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HP to Shoppers: Think About the Ink

The printer maker hopes its Vivera brand will convince people that what goes on the paper matters, too

Hewlett-Packard has watcheD "Intel Inside" — a campaign by supplier Intel to brand processors within PCs — turn into an unparalleled success. PC makers feature the slogan not just in marketing campaigns but on the actual hardware; PC buyers look for the label when shopping. The higher-ups at HP got to thinking: If Intel can brand chips within computers, why can't HP brand ink inside its printers? 

That's why, on Aug. 27, the printer heavyweight unveiled the first-ever ink brand from a major manufacturer. Called Vivera (a derivative of the words "vivid," "vibrant", and "era", according to HP), the brand is designed to show consumers that the ink in a photo ink-jet printer is critical to performance — just like the processor in a PC. "Branding ink makes all the sense in the world," says Ted Schadler, an analyst with tech consultancy Forrester research in Cambridge, Mass. 

PROVE THEM WRONG.  HP  is kicking off a multimillion-dollar marketing campaign to grab market share from discount ink and cartridge makers. Many customers balk at paying big bucks for HP cartridges and go for low-priced products, which generally cost about 50% less. Shipments by nonbranded cartridge vendors will grow from 17% of the market today to 23% by 2008, estimates Jim Forrest, an analyst with imaging consultancy Lyra Research. HP, which currently has a 41% share of the ink and cartridge market, according to Lyra, hopes that Vivera can help it prove those predictions wrong. 

The printer heavyweight argues that ink — as much as hardware — makes beautiful photos. HP claims that pictures printed with Vivera's special-formula ink — on Vivera-branded photo paper and new, Vivera-compatible printers — will last more than 100 years without fading. The quality would be dramatically reduced were the consumer to use an HP printer with non-HP ink or paper, says Henry Wilhelm, founder of consultancy Wilhelm Imaging Research. And yet most users don't know that. "We decided to create this brand to educate the consumers," says Pradeep Jotwani, senior vice-president for HP's supplies, printing, and imaging group, which contributes 30% of revenue. 

Vivera could also prove to be a potent weapon against HP's rivals, whose numbers are multiplying. Industry insiders expect filmmaker Eastman Kodak  to enter the market within a year, either by introducing its own photo ink-jet printer or acquiring one of HP's smaller rivals, like Seiko Epson. "We have more than 1,300 patents in ink-jet technology, and we are certainly looking to put those to use," says a Kodak spokesperson, who declined to comment further. 

PRICING PRESSURE.  HP is also hoping Vivera products will convince consumers that they can get photo-lab quality at home — and for less money. Two years ago, 90% of digital photos were printed at home, but only about 75% met the same fate in 2003, estimates Chris Chute, an analyst with tech consultancy IDC. He says that disappointing results have sent shutterbugs back to the neighborhood drugstore. HP claims Vivera ink and compatible printers will result in top-quality prints, with prices potentially as low as 29 cents each. Standard photo-lab prints cost between 19 cents and 30 cents, while at-home prints run from 40 cents to $1, says Andy Slawetsky, a vice- president at imaging consultancy Industry Analysts in Rochester, N.Y. 

Of course, rivals like Canon , Lexmark , and Epson could start branding their ink as well. A bigger obstacle may be that because Vivera ink works only with new, specially designed printers, HP's installed base will continue using non-Vivera supplies. That leaves plenty of time for nonbranded ink suppliers to woo consumers with the idea that the quality gap isn't as big as HP claims. "The aftermarket is beginning to catch up [in quality]," says Gerald Chamales, chairman of ink and cartridge supplier Rhinotek. Also, HP rivals, including Dell, say they'll lower prices on brand-name cartridges, which could force HP to lower prices, too. (Prices for Vivera products were not available.) 

Still, Vivera could give HP an advantage. After all, if branding worked for Intel's  chips, why can't it work for HP's ink?

* Post was edited: 2004-09-05 12:47:00

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HP’s Fiorina stood up by Argentina’s President

HP World Our First HP tidbit comes not from the HP World conference being held here this week but from a couple of South American papers.

This information is a tad stale, but was missed entirely by US and European tech press corps and so deserves a mention a now. It turns out that during a recent visit to South America, HP’s CEO Carly Fiorina was snubbed by Argentina’s President Nestor Kirchner. Fiorina was forced to wait between 45 minutes and an hour, depending on the report, for a meeting with Kirchner. After the Prez failed to show in that time, Fiorina tucked away her notebook and made a run for the door. In the end, the two powers never met.

"Kirchner should never stand up any lady for nearly an hour and least of all the superpower’s most famous businesswoman when he himself is the CEO of a country in default," wrote the Buenos Aires Herald. "Kirchner’s poor punctuality deserves to be made an issue because it is a constant."

Given Fiorina’s ties to the Bush administration and suspected political ambitions, it might have been in Kirchner’s best interests to give the pink slip princess a nod and a hello.

Now on to the show.

Carly, can you hear me?

Fiorina was noticeably absent from the HP World conference. Just a week before the show, HP posted disappointing third quarter results that left many wondering what the company would do to right itself. A speech from the eloquent and convincing Fiorina may have helped assure the HP customer base that all is proceeding as planned.

Instead, HP only sent in Ann Livermore, executive vice president of HP’s Technology Solutions Group, to deliver a keynote. Livermore is typically an able hand, but she let down the HP World audience this year by ignoring the issues facing HP and delivering an extended advertisement instead.

In the past, HP has sent in the heads of its software, hardware, services and R&D divisions to address HP World, but it has been slim pickings this year.

* Post was edited: 2004-08-24 09:39:00

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